Return Information
Find everything about returns: how to return a product, return conditions, deadlines, and how refunds or store credits are processed.
Return Form
If you would like to return a product, please make sure to complete the return form and include it in the package. This helps our team identify your order quickly and process your return faster. If you do not have the return form, you can download it
How to return the product to us
If you would like to return a product, please follow the steps below:. Download the return form if you do not already have it: [Return Form].You can complete it digitally (for example using Adobe Acrobat Reader with the fill function) or print it and
How can I exchange a product?
If you would like to exchange a product, please follow the steps below:. Return the product you would like to exchange. Once the returned product arrives and is processed, we will issue a refund for the returned item. After that, you can place a new
When should you return the product to us?
You may need to return a product in the following situations:. If you are not satisfied with the product you received. If you tried the product on and the size is not correct. If the product was damaged during delivery. In this case, it is important
IMPORTANT – Please read before returning a product
If you have any questions or are unsure about the return process, please contact FansBRANDS® customer support first through the website chat, WhatsApp, or by submitting the contact form. Our team will help you with the return process. Please note the
Do You Offer Free Returns?
Currently, FansBRANDS® does not offer free returns. The cost of returning a product is the responsibility of the customer. Returns & Exchanges. We cannot accept liability for returned shipments that do not reach our warehouse or are damaged during tr
What if I am making an international return or refuse shipment?
If an international order is refused by the customer or returned to the sender, additional shipping costs and possible import duties or taxes may be charged during the return process. These costs will be deducted from the refund amount. Currently, Fa
What Happens Once We Receive Your Return?
Once your returned product arrives at our warehouse, it will be processed and inspected to ensure that it matches the reason stated for the return and meets our return conditions. If the return is approved, we will issue a refund for the value of the