Private Orders
This section provides information about corporate orders placed by companies. Here you can learn how businesses can place orders, request invoices, and manage company purchases at FansBRANDS®.
How can I change my order?
Sometimes you may realize after placing your order that you selected the wrong size, would like to add another item, or forgot to choose a gift. As long as your order has not yet been processed or shipped, you can request a modification. You can init
How Can I Check My Order Status?
You can easily track the status of your order in several ways. After your order has been shipped, you will receive an email containing the tracking number and delivery details. With this tracking number, you can follow your package directly on the co
Can I track the status of my order?
Yes, you can track the status of your order. Once your order has been shipped, you will receive an email with the tracking number and delivery details. You can also check the status of your order directly through the chat interface, where the system
Where can I find the invoice?
The invoice will be sent automatically to the email address you provided when placing your order. If you cannot find the email, please make sure to check your Spam or Promotions folder, as the message may have been filtered there.
I have not received a confirmation email
After placing your order, a confirmation email is automatically sent to the email address you provided during checkout. If you have not received it, please check the following:. Check your Spam or Junk folder, as the email may have been filtered ther
How can I cancel my order?
You can cancel your order only if it has not yet been packed or shipped. If your order is still being processed, you can cancel it yourself directly through the chat interface. Simply provide your order number, and the system will allow you to cancel
I received a faulty product
In rare cases, you may receive a product that is not as expected. For example, the product may differ from the photo shown on the website, the size on the packaging may not match the label, the item may have been damaged during transport, or it may h