I received a faulty productUpdated 2 months ago

In rare cases, you may receive a product that is not as expected. For example, the product may differ from the photo shown on the website, the size on the packaging may not match the label, the item may have been damaged during transport, or it may have a manufacturing defect.

In this case, please send a photo directly through the chat interface, or fill out the complaint form in our knowledge base, so our team can review the issue.

If the complaint is confirmed after the initial review, we will arrange the return at our own expense and send you a replacement product or refund the purchase amount.