Learn how we protect your personal data and ensure secure payments when shopping at FansBRANDS®.

Your Security

Learn how FansBRANDS® uses cookies to improve your browsing experience, analyze website traffic, and personalize content.

Cookie Policy

Read the terms and conditions that apply when using the FansBRANDS® website, placing orders, and purchasing our products.

Terms and Conditions

Learn how FansBRANDS® collects, uses, and protects your personal data when you use our website or place an order.

Privacy Policy

Information about consumer protection enforcement, your rights as a customer, and how to contact authorities if a dispute cannot be resolved with FansBRANDS®.

Enforcement of consumer protection

Start a live chat with the FansBRANDS® support team and get quick help with your order, products, shipping, or returns.

Contact the FansBRANDS® customer support team for help with orders, products, shipping, returns, or general questions.

About us

General terms and conditions

180 Days return guarantee

FansBRANDS®

Read our store policies including terms of service, privacy policy, return conditions, and customer guidelines.

Policies | Store Policies, Terms and Customer Guidelines

This section contains important policies and guidelines related to using our store and services. Here you can find information about our terms of service, privacy policy, return conditions, shipping policies, and other important customer guidelines.

Policies

How can I change my order?

How Can I Check My Order Status?

Can I track the status of my order?

Where can I find the invoice?

I have not received a confirmation email

How can I cancel my order?

I received a faulty product

Private Orders

What are corporate orders

Who can place a corporate order

How to place a corporate order

Minimum order requirements

Bulk order requests

Invoice details for companies

Adding company billing information

VAT and tax information

Processing time for corporate orders

Order confirmation and payment

Corporate Orders

Ordering

Preorder Products

Preorder Shipping Policy

Preorders

Quick & Easy Ordering

Create an Account

Place your order

Promotions & Special Offers

Why isn’t my discount code working?

Promotion

Giveaway – Prediction Game

Formula 1® Ticket Giveaway

Giveaway

Orders & Order Management

What countries do you ship to?

Delivery Times

What Are Your Shipping Costs?

How Quickly Will My Order Be Processed & Shipped?

Shipping options for companies

Delivery times for business orders

Shipping information

How do I track my order?

Package tracking

Shipping & Tracking Information

Tracking information

GLS Parcel Locker – Pickup in Europe

GLS Parcel Shop – How It Works

UPS Delivery – How It Works Worldwide

UPS Access Point – Parcel Locker Pickup

UPS & GLS information

Shipping & Delivery

Stock Information

Officially Licensed Products

Is the product in its original packaging?

The product I want is out of stock. When will it be back in stock?

Product Care Instructions

How Formula 1® Products Are Manufactured

What motorsport brands collection do you sell?

New Era®

LEGO®

Do You Offer Wholesale?

Products information

What are Special Edition products

Special Edition product production

Formula 1® legends products

Availability of limited collections

Special Edition product sales rules

Special Edition products for race events

Special Edition & Legends poducts

Incorrect Price on the Website

Why Product Prices Change

Promotions and Discounts

Price Changes After Ordering

Pricing

Clothing Products – User Guide

PUMA Shoes User Manual

Product Instructions for Use

Facebook Reviews

Google Reviews

Product reviews on the website

Customer Service Feedback

Customer Reviews & Feedback

Sizing Guide

How do I choose the right size?

Cap Size Chart

How to Choose the Correct Size (Women)

How to choose the correct size (Men)

How to choose the correct size (Kids)

How to choose the correct shoe size

Bags & Accessories Size Guide

Size Guidelines

Products & Availability

Return Form

How to return the product to us

How can I exchange a product?

When should you return the product to us?

IMPORTANT – Please read before returning a product

Do You Offer Free Returns?

What if I am making an international return or refuse shipment?

What Happens Once We Receive Your Return?

Return Information

180 days return

Refund Information

What Should I Do If I Have Not Received My Refund?

Refunds Information

Returns & Refunds

Payment methods

Cash on Delivery (COD) – GLS Delivery

Cash on Delivery (COD) – UPS Delivery

Details for the bank transfer

Can I buy on credit?

Why can't I pay online?

Do You Sell Gift Cards?

Can I get a refund if the price has changed since I ordered?

Payment information

Invoice details

How to download an invoice

How can I request an invoice again?

Invoices information

Payments & Invoices

What you can do in your account

Login Issues

My Orders

I'm having trouble logging in

Change e-mail address

Change Password

Two-factor authentication

Account Deletion

Account Management

Customer Complaints

Ticket System – Complaints Handling

Complaints

Chat with us via WhatsApp

WhatsApp

Start a live chat with our support team

Chat Now

Account & Technical Support

Contact Us Online

Contacting support for corporate orders

Requesting a custom quote

Contact us

Our Goal

Vision

The FansBRANDS® Story

FansBRANDS® Team

Formula 1™ and FansBRANDS® – For the Fans

The FansBRANDS® Brand

About Us

Official Company Data

Company Data

Official Formula 1® Merchandise Retailer

Manufacturer Partnerships

Official retailer

Affiliate & Collaboration

B2B & Collaboration

Partner Program

Apps & Download – Formula 1® Race Calendar

Download the App and Shop Easily Anywhere

Apps and Download

Global & European Marketplace Sales

Marketplace

About Us & Company Information

Product Warranty Information

What is the warranty period?

What products does the warranty apply to?

What are the possible warranty issues?

What are non-warranty issues?

Special cases

Damaged packaging upon delivery by the courier

Guarantee for Fragile Products

Ferrari Watch Warranty

Waranty

Your Data Security

How We Use Cookies

General Terms and Conditions

Customer Privacy Policy

Consumer Protection Information